Privacy Policy
Last updated: June 2026
About this Policy
HELIXX ("HELIXX", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, job title, company name, email address, phone number, business address.
- Professional Information: Company size, industry sector, current systems and software in use, business challenges and requirements, project specifications and technical requirements.
- Website Usage Information: IP address, browser type, device information, pages visited, time spent on site, referral sources and navigation patterns.
How We Collect Information
We collect personal information through:
- Contact forms and inquiry submissions on our website
- Email, phone, and video conference communications
- Discovery sessions, consultations, and project work
- Business meetings and networking events
- CRM and client management systems
How We Use Your Information
We use your personal information to:
- Respond to inquiries and provide requested information
- Deliver consulting services, ERP implementations, and support
- Manage client relationships and project delivery
- Send relevant business communications and updates
- Improve our services and website functionality
- Comply with legal and regulatory obligations
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site.
What cookies we use:
- Essential cookies – Required for the website to function properly
- Analytics cookies – Help us understand how visitors interact with our website (e.g., Google Analytics)
- Performance cookies – Allow us to improve website functionality based on usage patterns
Managing cookies: You can control or delete cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Third-party cookies: We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect information about your use of our website. This information is used to compile reports and help us improve our services. For more information on how Google uses data, visit: https://policies.google.com/technologies/partner-sites
By continuing to use our website, you consent to our use of cookies as described in this policy.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties.
We may share your information with:
Service Providers and Subcontractors:
- Trusted subcontractors who assist in delivering our services
- Software vendors (e.g., MYOB, Sage, Acumatica) when implementing their solutions
- Cloud service providers who host our systems
Legal Requirements:
- When required by law or legal process
- To protect our rights, property, or safety
- To prevent fraud or security threats
All third parties are required to maintain the confidentiality and security of your personal information.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission (SSL encryption)
- Access controls and authentication
- Regular security assessments
- Secure storage systems
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Client project data and communications are typically retained for 7 years in accordance with Australian business record-keeping requirements.
Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Withdraw consent for marketing communications
- Lodge a complaint about our handling of your personal information
To exercise these rights, contact us using the details below.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
HELIXX
Email: sales@helixx.com.au